Patient Coordinator

Our client, a well-established private healthcare company, are seeking a Patient Coordinator to join their friendly team, at their Leatherhead site.

*Driving license is required*

The Role
The Patient Concierge is responsible for delivering a first-class, end-to-end patient experience, supporting individuals from initial consultation through to surgery, ensuring a smooth and supportive journey throughout.

Key Responsibilities

• Manage the full patient journey from consultation through to surgery
• Update and maintain patient records using internal systems
• Support patient conversion against KPI targets
• Act as the main point of contact for patient queries (phone, email, face-to-face)
• Coordinate clinic flow, including waiting times and front-of-house service
• Support general administration, including file management and payments
• Carry out post-operative patient calls
• Ensure compliance with GDPR, Health & Safety, and Fire Marshal duties
• Act as out-of-hours contact on a rota basis and support occasional inter-site travel

• Previous experience in a customer-facing office, clinic, or healthcare environment
• Strong telephone manner and confident communicator
• Highly organised with strong attention to detail
• Comfortable working in a fast-paced, target-driven environment
• Strong IT skills, including Microsoft Office (Excel)
• Flexible approach to working hours, including occasional late finishes
• Team player with a proactive and responsible attitude

• Monday to Friday, 8am–4pm or 9am–5pm (with flexibility required for occasional late finishes/overtime)
• Offering a starting salary of £26,000pa
• 25 days holiday + bank holidays
• Private medical insurance
• Workplace pension scheme
• Free eye tests
• Uniform provided